Privacy Policy

This Privacy Policy explains how EKA INDRAANI LLP, trading as Eka Indraani, collects, uses, shares and protects personal data when you visit www.ekaindraani.com, communicate with us or purchase from us.

Information we collect

·    Identity and contact details, such as name, email address, telephone number, billing address and delivery address.

·    Order and transaction information, including products purchased, invoice details and payment status. Complete payment-card or banking credentials are handled by authorised payment providers and are not stored by us.

·    Website and device information, such as IP address, browser, device identifiers, cookies, pages viewed and interaction data.

·    Customer-service communications, reviews, preferences and information you voluntarily provide.

How we use information

·    To process payments, confirm and fulfil orders, issue invoices, arrange delivery and handle returns.

·    To provide customer support, prevent fraud, secure the website and maintain business records.

·    To improve our products, website and customer experience.

·    To send marketing communications where you have consented or where otherwise permitted by law. You can opt out at any time.

·    To comply with tax, accounting, legal and regulatory obligations.

Sharing and processing

We share only the information reasonably necessary with service providers supporting our website, payments, communications, analytics, accounting and delivery, and with authorities where required by law. We do not sell personal data. Some providers may process data outside your state or country; where applicable, we use reasonable contractual and security safeguards.

Cookies

We and our service providers may use essential, functional, analytics and advertising cookies. Where required, non-essential cookies will be used with consent. Browser settings may be used to control cookies, although disabling essential cookies can affect website operation.

Retention and security

We retain personal data only for as long as reasonably necessary for the stated purposes and to meet legal, tax, accounting, dispute-resolution and fraud-prevention requirements. We use reasonable administrative, technical and organisational safeguards, but no online system can be guaranteed completely secure.

Your choices and rights

Subject to applicable law, you may request access to, correction or deletion of your personal data, withdraw consent, opt out of marketing, or raise a grievance. Withdrawal of consent does not affect processing already lawfully carried out and may limit services that require the relevant data. Contact ekaindraani@gmail.com. We may need to verify your identity before acting on a request.

Children, updates and contact

Children: The website is not intended for children to purchase independently.
Policy updates: We may update this Policy from time to time and will post the revised version with its effective date.
Privacy and grievance contact: Priya Rajagopal and Nitha Jayakumar, Grievance Officers. Email: ekaindraani@gmail.com. WhatsApp: +91 97457 70337. Address: 39/141/E1, Flat No. 5B, Siddhi Sreekala, Tripunithura, Ernakulam, Kerala 682301.
Effective date: 19 September 2026.