Return, Exchange and Refund Policy

Our policy

Each Eka Indraani saree is carefully inspected before dispatch. Because sarees are personal-wear products and many pieces are limited or one-of-a-kind, we do not accept returns or exchanges for change of mind, dislike of colour, or a difference in personal expectation, subject always to the customer’s statutory rights.

Eligible concerns

We will assist if the product received is:

·    damaged or defective when delivered;

·    different from the product ordered;

·    missing an item included in the confirmed order; or

·    materially different from its description on the website.

Report within 48 hours

Please contact us at ekaindraani@gmail.com or WhatsApp +91 97457 70337 within 48 hours of recorded delivery. Include your order number, a brief description of the issue, clear photographs, and a continuous parcel-opening video showing the sealed package, shipping label and the product.

The opening video helps us verify transit damage, missing contents or an incorrect product. If a customer cannot reasonably provide a video, we will still consider other reliable evidence and the circumstances of the complaint. The absence of a video will not by itself remove any remedy required under applicable law.

Conditions for return

·    The saree must be unused, unworn, unwashed, unaltered and unperfumed.

·    Original tags, packaging, blouse piece and any accompanying items must be intact.

·    The saree must not have been cut, stitched, fall-and-pico finished, tasselled or otherwise customised after purchase.

·    Do not send any item back until the return is approved and return instructions are provided.

What is not considered a defect

·    Minor variations or irregularities characteristic of handloom or handcrafted textiles.

·    Slight colour differences caused by photography, lighting or screen settings.

·    Minor variation from approximate measurements stated on the product page.

·    Normal slubs, weave joins or yarn irregularities that form part of the textile’s handmade character.

Resolution

After reviewing the evidence and, where required, inspecting the returned product, an eligible claim will be resolved by offering the customer a replacement of the same product (subject to availability), an exchange for another product of equal value, a credit note, or a refund to the original payment method. For a genuinely damaged, defective, misdescribed or incorrect product, the customer may choose among the remedies reasonably available, subject to applicable law. If the chosen replacement costs more, the difference must be paid; if it costs less, the balance may be issued as a credit note or refunded, as agreed.

For an approved eligible claim, Eka Indraani will bear reasonable return-shipping costs. Any approved refund will include the product price and any shipping amount that applicable law requires us to refund. Refunds will be initiated within 5–7 business days after approval or receipt and inspection of the returned product, as applicable. Banks and payment providers may require additional processing time.

Non-returnable items

·    Products altered or customised at the customer’s request, except where the alteration itself is defective.

·    Gift cards or credit notes, except where required by law.

·    Items marked “Final Sale” or “Weaving Variation”, except where damaged, defective, incorrect or materially misdescribed.

·    Products returned without approval or not meeting the stated condition requirements.

International orders

For international orders, please report an eligible concern within 48 hours with the evidence listed above. Return logistics and the appropriate resolution will be confirmed case by case. Customs duties and taxes paid to local authorities are generally not refundable by Eka Indraani. This does not affect remedies required by the law applicable to the transaction.