Shipping and Delivery Policy

Order confirmation
An order is confirmed when payment has been successfully completed and an order-confirmation email or message has been issued. If payment is debited but confirmation is not received, please contact ekaindraani@gmail.com or WhatsApp +91 97457 70337 with the payment reference.

Processing and dispatch

Confirmed ready-stock orders are usually processed and dispatched within 1–2 business days. Business days exclude Sundays and public holidays. Customisation, pre-orders, launches, sale periods or exceptional circumstances may require additional processing time; any different timeline will be stated on the product page or communicated to the customer.

Invoice and tracking

A tax invoice, where applicable, will be emailed to the address provided with the order, ordinarily when the order is processed or dispatched. Once dispatched, tracking details will be sent by email, SMS or WhatsApp, depending on the information and service available.

Delivery estimates

Dispatch time is separate from delivery time. Estimated delivery after dispatch is 3–7 business days within India and 7–21 business days for international orders, depending on the destination and courier service. These are estimates, not guarantees. Remote-area, weather, customs, festival-season or carrier delays may extend delivery.

Shipping charges and international duties

Shipping charges, if applicable, will be displayed at checkout. For international deliveries, import duties, taxes, customs charges and local handling fees are payable by the customer unless expressly stated otherwise. Customs delays are outside our direct control.

Address changes, failed delivery and damaged parcels

Customers are responsible for providing a complete and accurate delivery address and reachable telephone number. Address changes may be requested before dispatch but cannot be guaranteed once processing has begun. Additional charges arising from an incorrect address, refusal or repeated failed delivery may be payable by the customer, except where the failure is attributable to Eka Indraani or the carrier.

If the parcel appears visibly damaged or tampered with, please refuse delivery where reasonably possible and contact us immediately. Otherwise, record a continuous opening video and report any eligible issue within 48 hours in accordance with our Return, Exchange and Refund Policy.

Lost shipments
If tracking does not update or the parcel appears lost, contact us at ekaindraani@gmail.com or WhatsApp +91 97457 70337. We will coordinate with the courier and provide an appropriate replacement or refund where the shipment is confirmed lost, subject to applicable law